Testimonials

Just a quick note to say thank you for the beautiful job on Wolfgang-he looks brand new! Please extend my thank you to Matt who did a great job of keeping me informed and the ride back to work. And to Domingo for the magic that he worked to bring out paint highlights that I did not even know where there. Thank you for the oil change recommendation that saved me a trip to Manassas next month. It is a pleasure to take my car to CONVENIENCE. Peter

I just wanted to thank you for the many years of delightful riding in my 1994 Toyota Camry. It is such a pleasure to have my car running and looking good. Three or four times a year I bring her in to have her oil changed, inspections and waxes and washes. Just look at her shine! And she runs as good as she looks. Your careful checking of the brakes, tires, engine and fluids, I can always be sure I will have the best trip possible. Before traveling to Florida, West Virginia or Rehobeth. It is wonderful not to have a car payment and still be able to drive a 15-year old car. Convenience Car Care keeps my "Lady Jade" running like a panther, and shining like a brand new car. Thank you to you and your team at Convenience Car Care for helping me make driving a pleasure when financial times keep me from being able to afford a new car. Thank you Tim and the Convenience Car Care Team! Dee

Summit Point Raceway - I just wanted to thank you and your team again for your help this year. I appreciate your invite to your shop and showing me the attention that you give to all your customers. The most overwhelming thing was the interest in how I was doing and what I could do for my car, which does not hold a candle to any of yours, but although I was unable to get the camber adjusted I have made huge improvements with your advice and put the harness bar and seat in from Piper and the care that they took with my Protégé. You should be really proud of the group that you have as I am sure that you are. I have just been overwhelmed with your help. Todd

Letter re Company Vehicle: I just took my car to Convenience for a safety inspection and alignment. During this process, it was discovered that my tires were in need of replacement. The gentleman at Convenience took it upon themselves to run out to NVRA to get new tires and installed them. Timmy Tyrrell and his staff were great to work with and above and beyond to take care of me. Convenience is a great resource to the Bureau and I hope we continue to utilize their services. Richard

Once again of behalf of Osbourn High School, I would like to thank you for your generous support that you gave to a member of our school community by towing their vehicle to our school. Our staff in the vocational department is trying to repair the transmission. Thanks to you and your staff, this family will soon have a vehicle that is operational. It is great to know we have business partners in Manassas that we can count on during tough times! Mike

I got stranded on Route 234 and your gentleman came to my rescue. Because of your quick action and attention to my needs, you were able to fix my Saturn and save me a lot of hassle. I can’t thank you enough for the hard work. Because of you, my car worked during a sudden thunderstorm. Image being stuck in that! I can’t tell you how much I appreciate your hard work! Laura

Just a “thanks” (especially to the one-armed expert!) for your help with our 2000 328ci at the NCC’s DIY. – Jim

Thank you for the phenomenal customer service and expert repair services you and your team provided me. That visit was my very first to Convenience and turned out to be the finest service experience I have ever had in the 23 years I’ve owned my BMW. The diagnosis and repairs you and your shop foreman made have corrected all the steering issues I brought to you. I now have renewed confidence in the handling it delivers and find that it’s actually fun to drive again. I wanted to point out a few things I noticed: First, I actually enjoyed the experience of meeting you and your team and talking through the issues I was having with my car. I felt a sincere caring from everyone for me as the customer and my car as the focus of our collective attention. You were welcoming in bring me back into the shop to point out the things they found, and freely discussed them with me so that I understood cause and effect. That helped me make informed decisions. Next, the protocol your shop follows when performing service and repair is above anything I’ve ever experienced. Things like cleaning the inside of my wheels before applying weights to balance them, for example, says it all. You and your team care and demonstrate that concern in ways that signal you’re attending to “my” car as if it were “your own”. And finally, your facilities, both out front and in the shop are immaculate and comfortable. With phone in ear and service tickets in front of you, you asked me if the coffee was hot enough, and followed that with an offer to make another pot right away if it weren’t. And I know you meant that. At 8pm that evening after you came back from T-Ball with your kid to learn that your mechanic wasn’t happy with the way my car was steering and didn’t want to turn it over to me as having been made better at this hand “…but not as good as it should be.”, you offered me the use of a loaner to get home so that you and he could continue tracking down the remaining issues on Monday. More notes to self and all who read this about personal pride and professional commitment. In all respects – unparraled customer service, technical expertise, passion, and a spirit that doesn’t quit until it is right no matter the time of day (or night) – that’s a top shelf operation. Period. My thanks to you, Timmy and your team. Although I live a long ways away, I’m glad to make the trip each and every time to Convenience Car Care!

Hugh

I’m totally speechless. I’ve never experienced such courtesy, warmth and dedication from an automotive organization before. Wife and I bought plenty of cars in our lifetime and we recognize excellence when se see one. I’m still amazed of the customer service Convenience provided me with. Not only you corrected my wife’s primary car issue but went the extra mile to replace a seal on the A/T plug. Things like this is a rarity in a dealership and service station around this region. Experience I had with you will last a lifetime and wife and I just became your lifetime customer.

Sarah & Ryan 96 MB SL500

Thank you for helping me get my BMW 325xi serviced and ready for the track at Summit Point. I discovered your helpful service and amazing customer care at a time when I, my family and my car needed it most! The services for my Dad in Chicago went smoothly and we were surrounded by family and friends to support us the entire week. Gratefully, I did not have to worry at all about my car service back in Virginia. My car felt great at the track and I predictably loved my first taste of how my car can really perform. I look forward to learning more at the track over the years and to having you and your team keep my car cared for and ready for more!

Barbara

Not often enough should I admit and recognize the dedication of all of you at Convenience. Times are more relax for me, now, to finally estimate and appreciate what you have done and still do for me for several years. Believe it or not but I would like to express my gratitude to all and in particular to: your Dad Bill, to listening to me and sharing various opinions about anything and everything; Ray for towing (once so far), giving me rides as much as needed and talking sincerely to his so called “French pastry”; John and Matt in taking good care of my constant questioning and needs; your mechanic(s) for servicing according to their best knowledge and experience; and finally to you, Timmy, for understanding who I am and come from and guaranteeing that bring my Porsche back to you is always the best for her. Keep going and give my best regards to your lovely mother.

Guy

We want to thank you and your staff for the personal and complete service given to us when we brought our Holiday Rambler motorhome in for transmission work, including the follow-up visit after installation of our under/over drive (by Camping World). You and your team made us feel that we mattered and that you truly did car about us and our situation even though we were only visiting the Manassas area. These qualities are difficult to find in a business these days. We are very happy with the work done by your team on the RV and believe that we were fortunate to find Convenience Car Care. We have recommended your center to our son and daughter-in-law for service to their BMWs. Thank you also for your surprising follow-up letter. May your business flourish.

Lyman & Sue

Thank you for servicing my BMW325i. Your attention to detail and attitude are truly superb. I felt like I was at a high end dealer, only without the snobby atmosphere and with better prices. I will definitely return to your fine establishment in the future. Best of luck.

Yuri

Thank you for the excellent service that you, John and your company provided! Convenience truly provides quality service with a personal touch.

Vanessa

I just wanted to say thank you for assisting my Mother and myself with her car trouble the other day. Locking your keys in a car on Liberia Avenue during rush hour can be nerve-racking and extremely stressful. Triple A services are nice but could be hours before assistance could arrive. I really, really appreciate your help. Thanks again for representing yourself and Convenience as a great neighborhood business and friend so very well; and enjoy a lunch on me.

Andrew

Thanks again for taking such good care of us and our cars. Your “drive for perfection” is very much admired and appreciated.

Rick

The Lexus runs like a dream and the Jeep feels like a new car. Your work is excellent and we know we can trust you completely.

Rich & Sally

Thank you for making purchasing a car so easy. For us, it is extremely time consuming and before Convenience, it was a hassle too. We also very much appreciate the outstanding service all of Convenience folks give our cars that means so much to us. Again many thanks.

Rich & Sally

At last I’m writing to thank you and your team for working on my 2000 VW TDI Golf, that my husband brought in a few weeks ago for new back brakes and rotors. It’s very reassuring now to drive my long commute to DC with good brakes. And – such a bonus to have a spiffed-up clean car returned to me! My husband has owned and worked on VW’s for decades, and it takes a lot to impress him, service-wise. He’s very pleased with your service and your shop. Therefore – so am I.

Mariellen

We wanted you to know that we will be leaving Manassas for Philadelphia. Thank you for the excellent work you have done maintaining our vehicles. We wish you much success and prosperity. If we ever hear of anyone needing car service in your area we will be sure to send them your way.

Gail & Lynn

I can always count on you and Convenience Car Care to go above and beyond to help your clients. From the time you towed and fixed my car, to helping fix the horse van for its trip to Florida the list goes on of all the great things. Thanks so much.

Lara

I just wanted to drop you a note on the tires that you balanced on my new VW Jetta that I just bought from the dealer and had only 220 miles on it. I did not want to take it back to the dealership, even if it would have been taken care of under warranty free of charge, because it would be inconvenient for me and it probably wouldn’t have been done to my satisfaction. The job that you did was excellent as usual and there is no vibration whatsoever and it was done in a timely and professional manner. Thank you very much and I will spread the word around about the fantastic service I receive.

John

It is approximately the one year anniversary of the breakdown of my daughter’s very old VW Jetta on I-81 as she was returning to Blacksburg, VA to begin at Virginia Tech. I have wanted to formally thank you for all your prompt help in getting her car towed to a reputable car repair shop. Even though the breakdown was not attributable to any work you had done on the car, you went out of you way to calm her and me (distraught Mom). She was stranded on an extremely dangerous road, an hour and a half from home and 2 hours from her destination, knowing no one in the vicinity to help her. Your contacts took extremely good car of her. They even found her a safe place to stay until I could drive to pick her up. You definitely went more than the extra mile to help us! Because of this I want to formally thank you and all your employees for their courtesy and efficiency. Please let them know that your customers do appreciate your honest and hard work. People rarely enjoy taking their car to a repair shop because it usually means they are inconvenienced by losing their means of transportation and will be incurring an unexpected expense. However your loyalty and willingness to go out of your way to assist customers, make Convenience my repair shop for life.

Jan

I could not be more pleased with your recommendation for an E Class Mercedes-Benz. It is a dream to drive and I have not been more excited about driving since I received by first driver’s license. Your sage advice for a Mercedes was greatly appreciated when I was seeking to replace my old car. It was so easy to deal with you – no pressure, no sales pitch just professional courtesy and ready answers to my questions. It was the easiest car buying I ever experienced and I now that I received a fair price for a beautiful machine. You even made the selling of my old car easy – all I had to do was respond to a phone call. Once again, thank you for sharing your automotive expertise with me. I will go out of my way to encourage friends to consider Convenience when they are looking for a new car or quality car maintenance.

Peter

Thank you for your generosity in sharing with two of our seniors who cannot afford to purchase food, buy medicine, and pay their bills.

Rev. Jane

Thank you for your generous donation to the Red Cross.

Casey

I was in my truck in Manassas, running an errand before heading back, traffic was just starting to get heavy. In one of those situations where traffic was all happily accelerating, I noticed brake lights going on in front of me. I braked – and pumped the brake pedal once more before it went all the way to the floor and I crashed into the SUV in front of me. I immediately called Timmy’s shop, spoke to John, and told him what happened. While I was on the phone, John called one of their employees. Within a matter of minutes John had arranged for me to be picked up, my truck to be towed, and before I even arrived back at the shop he had a loaner car for me to use to get home. In less than an hour from the time of impact, I was on my way. I saw Timmy later – he was working late – when I returned the loaner and thanked him profusely for the excellent service his company provides. He takes wonderful care of his customers and obviously imparts that philosophy to his employees.

Susan

A quick note to say it was such a pleasure buying a car from Convenience. The professionalism, care and attention to detail was remarkable and so much appreciated! We’ve name the Jeep “Alice” and look forward to many years of enjoyment. I wish you and the business the greatest success always!

Sydney

Mother’s Day is over and with it a very successful Annual Angel Kisses 5K/2K Fun Run. Your support will benefit the Jeffrey Virostek Memorial Fund – helping families fighting cancer. The community of Poplar Tree expresses its sincere appreciation for the support that your business provided to this year’s event, and more importantly, to the families that are fighting cancer.

Tracy

Thank you for providing excellent, reliable, professional, prompt service. You and your staff have always been courteous and patient with our automotive repair and maintenance needs. You are indeed a great asset to our community and we wish you continued success with your business!

Ron

I would like to send out a big “Thank You” to your whole staff. From the gentlemen who answer the phone to the young mean that sometimes pick me up. They are all very respectful and polite. The service I have experienced is the best! Your people never cease to amaze me at what they can do or get done; from the professionalism and the gentle care that the front desk offers all the way to the young men who dig deep to find the problem with the vehicle. You are always willing to make the extra effort to make a customer feel they are not “just a customer”. They are actually part of the Convenience family. I will continue to patronize your facility and recommend my friends to you. Thank you for everything that you have done for my family in making our cars safe and reliable.

Connie

Thank for allowing us to use the bays at Convenience to work on the float and store it to protect it from the elements. We won first place in our category in the City of Manassas Christmas Parade and 2nd in Manassas Park’s parade. On behalf of the members of the Park West Lions Club I would like to say thank you.

Stan

I just wanted to drop you a quick note and let you know how much I have appreciated working with a small, family-owned business whose commitment to high ethics is evidenced by both their words and their actions. I anticipated buying a car at an equitable rate. What I did not anticipate receiving however, was the very personal and honest service that I later recognized as a hallmark of your company. In a world where car service-dealerships have reputations commensurate with attorneys, Convenience proved to be the exception to the rule. During the entire process, your trustworthiness was evident. In the world of used cars, this experience was thoroughly refreshing. I have found a company with whom I can establish a dependable and honorable professional relationship. In the future, I will continue to work with Convenience and again would like to thank you for your dedication to providing quality and affordable cars.

Beth

We want to thank you for plowing our road and driveway during the recent show storm. Because of your work the Emergency Squad was able to get in and take my husband to the emergency room. A contribution has been made to Lake Jackson Fire Department in lieu of your not accepting anything for your service. We deeply appreciate what you did for us. Mrs.

Robert

Thank you so much for the flowers and kind words at the loss of my mother. We appreciate it more than you know.

Cheryl

It is certainly a pleasure to conduct business with a person of very high integrity and honesty such as you. I am sure that we will do a lot of business with you it the future. I am very confident that we will buy both our kids their first cars from you. Thanks again for being such a wonderful person.

Atul & Patricia

I just wanted to thank you all for helping me get my first car! You all were very nice and it was great doing business with you. I love my car and it works great!

Joscelyn

Thank you for your kind words and your prayers, and thanks for the lasagna. It was GREAT! If that was your first try, don’t repeat it, because you can’t mess with perfection! Thank you for taking care of my truck also. I owe you!

Gene

I wanted to thank you so much for taking such good care of me the other day when my car conked out in Burke. After AAA left me stranded, it was so far beyond the call of duty for you to call the towing company (after your closing hours, at that), to conference me in, and take care of all the details including having my car ready by the end of the next day. Every time we’ve had any reason to use Convenience we’ve had not just a good experience, but an experience that would make me recommend you to anyone. The time you sent someone out to fix my sister’s car when she was visiting, the time you delivered my car to my home when it took a little longer than expected to fix it, the courtesy with which you and John have always treated me on the phone – yours is a truly exceptional service.

Abby

Please let me express my sincere thanks to you and your staff for the excellent service you have given both to me, and my vehicles. No matter which of my vehicles needs service, from my Dodge diesel truck, the BMW M3 to my 65 Porsche 356 you always have the right technician who specializes in my vehicles particular needs.

Rob

Most excellent personal service on my Land Rover. I’ll be back.

Steve

Thank you for the sponsorship money. I really appreciate it.

Brayde #18

"Quality Service With A Personal Touch"